Shipping policy

Shipping Policy — FaithBase

Last Updated: November 13, 2025

This Shipping Policy describes how FaithBase (“we”, “us”, “our”) handles the processing, shipment, and delivery of products purchased through our website and related Services. By placing an order with us, you acknowledge and agree to the terms outlined in this Shipping Policy.

Order Processing

Orders are typically processed within 2–5 business days unless otherwise stated. Processing times may be extended during holidays, product launches, restocks, or periods of high order volume. Orders placed on weekends or holidays will begin processing on the next business day.

We will make reasonable efforts to process and ship your order promptly, but we do not guarantee specific processing times and are not liable for delays outside our control.

Shipping Methods & Delivery Times

We offer standard shipping options within the United States. Delivery times vary depending on the shipping carrier, destination, and seasonal volume but generally fall within:

  • Standard Shipping: 3–7 business days after processing

  • Expedited Shipping (if offered): 2–4 business days after processing

Delivery time estimates are provided by the carrier and are not guaranteed.

Shipping Rates

Shipping rates are calculated at checkout based on your location, selected shipping method, and order weight. All applicable fees will be displayed before finalizing your purchase.

Order Tracking

Once your order has shipped, you will receive a confirmation email containing tracking information. Please allow up to 24–48 hours for tracking details to update after the carrier receives the package.

Incorrect or Insufficient Address Information

It is the customer’s responsibility to provide accurate and complete shipping information. We are not responsible for:

  • Delays caused by incorrect or incomplete addresses

  • Packages returned due to address issues

  • Packages lost due to address errors provided at checkout

If an order is returned to us due to an incorrect address, we may contact you to arrange reshipment (additional shipping fees may apply).

Lost, Stolen, or Delayed Packages

Once a package has been handed to the carrier, it is out of our control. FaithBase is not liable for:

  • Packages marked as “Delivered” but not received

  • Packages lost or stolen after delivery

  • Delays caused by carriers, weather, or other factors beyond our control

If your package is marked as delivered but cannot be located, we recommend checking with neighbors, your mailbox, parcel lockers, or your local post office. You may also contact the carrier directly to open an investigation.

Damaged or Defective Items

If your order arrives damaged or defective, please contact us within 7 days of delivery with:

  • Your order number

  • Photos of the damaged or defective item

  • A brief description of the issue

We will review the request and determine an appropriate resolution, which may include a replacement or refund as outlined in our Refund & Return Policy.

International Shipping

At this time, FaithBase only ships within the United States. International shipping may be added in the future, and this policy will be updated accordingly.

Pre-Orders and Backorders

If a product is designated as a pre-order or backorder item, the estimated shipping timeframe will be provided on the product page. These dates are estimates and may change due to production or supply chain delays.

Orders containing multiple items may ship separately.

Changes to This Policy

We may update this Shipping Policy periodically to reflect changes in our practices or for operational, legal, or regulatory reasons. Any updates will be posted on this page with the revised “Last Updated” date.

Contact

If you have any questions about your order or this Shipping Policy, please contact us at:

support@faithbasejournal.com